Requirements: Native German, Fluent Enlish (B2-C1), English
Company: spain.xpatjobs.com
Salary: 20.500 p.a.
Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!Your responsibilities and impact as IT Service Desk Agent will be: In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.- Resolving any IT-related issues of your partners that could occur during their office day- Supporting customer via different tools, email and phone- Documenting calls on the ticketing tool- Escalating problems to the different respective teams- Maintaining and improving the customer satisfaction level- Communicating to your direct teammates and different departments