Requirements: English
Company: HCLTech
Region: Crolles , Auverge-Rhne-Alpes
Join HCLTech!
HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.
HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.
We are seeking an Onsite Support Engineer IT Support to join our team at a clients facility in Crolles, Auvergne-Rhne-Alpes, France .
The ideal candidate will provide support for our users, ensuring smooth and efficient operation of IT systems and services. This role involves troubleshooting hardware and software issues, providing technical assistance, and maintaining IT infrastructure.
Mandatory Language Requirement: Fluent French and English
Key Responsibilities
- Provide Support: Respond to and resolve technical issues related to hardware, software, and network systems in a timely manner (SLA & KPI).
- Troubleshooting: Diagnose and troubleshoot technical problems, including desktop PCs, laptop PCs, tablets, smartphones, video conference systems, and Cisco switches (hand & eyes), and printers.
- User Assistance: Assist users with IT-related queries and provide support on software and hardware usage.
- Incident Management: Log, track, and manage incidents and service requests using the companys IT service management system (ServiceNow).
- Installation & Configuration: Install, configure, and maintain computer hardware, software, systems, networks, printers (toner replacement), scanners, video conference systems, and Cisco switches (hand & eyes).
- System Maintenance: Perform regular maintenance tasks, such as system updates, and patch management.
- Documentation: Read and acknowledge the documentation and KB articles of IT procedures, configurations, and support activities.
- Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support.
- Compliance: Ensure compliance with company policies, procedures, and security standards.
Qualifications:
- Education: Bachelors degree in computer science or information technology.
- Experience: Minimum of 2 years of experience in IT support or a related role.
- Certifications: Relevant certifications such as ITIL Foundation is a plus.
Technical Skills:
- Proficiency in Windows operating system is required.
- Proficiency in Mac and Linux operating systems is a plus.
- Knowledge of networking concepts and protocols (TCP/IP, Proxy, DNS, DHCP, NAC & SDA).
- Experience with Active Directory and Office 365 administration.
- Familiarity with remote desktop tools and IT service management software.
- Basic understanding of cybersecurity principles.
- Experience in supporting and troubleshooting desktop PCs, laptop PCs, tablets, smartphones, video conference systems, printers, and Cisco switches.
Soft Skills:
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality service.
- Ability to prioritize tasks and manage time effectively.
Working Conditions:
- Hours: Full-time position (35 hours per week) with standard office hours. Occasional extra support requirement.
- Physical Requirements: Ability to lift and move computer equipment as needed.
- Travel possibility: Short travel possibility to other city in France, or to other country in Western Europe (Belgium, Netherlands, Switzerland).
Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.
Apply now and submit your CV in English!
Why become an HCLTechie?
At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You''ll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:
- Comprehensive benefits package.
- Global career opportunities and mobility.
- Flexible work environment supporting wo