Purpose & Overall Relevance for the Organization:
Support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.
As part of Account & Sales Operations Stream the Invoice Management Team is responsible for performing daily activities such as invoicing, unblocking invoice documents, correcting and addressing invoicing errors and support e-transportation processes for specific markets due to some legal requirements.
Key Responsibilities:
This role is specific to support the Invoice Management team during the implementation of a new SAP S4 system and is limited to the project timelines.
Create UIT codes for e-Transportation process to Romania & Hungary;
Be in direct contact with warehouses, carriers & transportation teams to gather needed information;
Invoice management activities such as billing transmission, billing error resolution and monitoring billing due list;
Uphold relationships and communication with logistics and sales;
Maintain close contact with account operations, credit, VAT teams and business partners, to allow timely resolution of the topics (including problem resolution and root cause analysis);
Bring ideas and support implementation of improvement opportunities;
Monitoring and following up of differences between systems interfaces;
Support ongoing projects for the implementation of technology solutions and act as key user and responsible for providing training to colleagues
Perform financial controls over the team’s work;
Supporting and standing in for colleagues working in other teams within Acct Sales OPS;
Key Relationships:
GBS organization (Account and Sales Operations Teams, Credit & Collections Team, Internal Controls & Compliance);
Sales Management Team;
Logistics;
Market Finance;
IT & Corporate Solutions.
Knowledge, Skills and Abilities:
Strong Finance Acumen;
Experience with Microsoft office tools;
Experience with SAP;
Experience with Salesforce (ASSIST) is a plus;
Experience in a Shared Service environment or similar is a plus;
Ability to read, write and communicate in English in a business setting;
Ability to pay close attention to detail and high degree of customer orientation;
Good Problem solving and analytical skills;
Ability to meet deadlines;
Self-motivated and self-directed individual.
Requisite Education and Experience / Minimum Qualifications:
Degree in Accounting, Business Management, Finance, Economics, or related areas;
High level of customer orientation and communication skills;
2-3 years of working experience in providing customer support in the field of customer service, sales, or logistics;
Broad and deep theoretical understanding of job function.