Requirements: English
Company: Global Blue
Region: Fiumicino , Lazio
Nature and aim of the position
Refund Global Blue Tax Free Forms at a Global Blue Refund Point.
Main duties and responsibilities
· Verify and refund Global Blue Tax Free Forms
· Ensure a satisfactory experience for our customers
· Prevent refunding mistakes and fraud
· Prepare reports as needed
· Observe Global Blue policies, guidelines and procedures
· The position may be part of a Downtown Cash Refund Office
Specific skills and knowledge
- Must be fluent in English.
- Must be fluent in Italian.
- Other helpful languages in order of relevance:
Chinese, Koreano - Must be dedicated to service and customer satisfaction
- Must be experienced in using office software
- Must be trustworthy to handle large amounts of cash
- Must have a clean criminal record
- Must be able to handle stress
- Must be nimble but thorough
- Must be a good team player
- Must be flexible in terms of working hours
- Previous working experience is a plus
- Non-resident in the last 5 years in non-EU countries (airport fulfilment).
Main KPIs
- Number of refunded transactions
- Refunding mistake ratio
Background and Education
- Helpful:
a commercial background - Helpful:
experience in face to face customer contact - Helpful:
experience in managing tills - Helpful:
airport experience - Helpful:
customer service experience