Requirements: French (native) / English (B2)
Company: portugal.xpatjobs.com
Salary: range 10200 to 13920
Region: Lisbon
Do you want to be part of a multicultural team in a company that works alongside well-known brands?Do you want to work for an American multinational technology company that focuses mainly on Internet-related products and services? Do you want to relocate to the beautiful capital of Portugal Lisbon?Then this could be the perfect opportunity for you to have the experience of a lifetime! Your responsibilities and impact as Technical Support Agent will be:Providing support to customers by responding to inbound requests Assisting users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channelsAdapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/eCommerce reviews) channelsEnsuring excellent customer satisfaction by responding in an appropriate and friendly manner Skills, qualifications and interests you need to succeed in this role:The company is recruiting on soft skills, regardless of your field of studies they will train you on every aspect of the job. Are you customer service-oriented? Do you have good communication skills?Then they might have an opportunity for you to join them!You are a native French speaker (this is a must!) + a good level of English You have experience in technical troubleshooting (1 year mandatory!)You are motivated and committed to your workYou have no trouble with writing in FrenchYou are a team player and willing to work with many other nationalitiesSales/ Commercial background is a plusPrevious experience in Customer Service or credit recovery experience is a plusWhats in it for you?Permanent contract and 3 months of the trial periodWorking hours: Monday to Sunday, rotating shifts 8 am to 5 pmA package in line with the market: 890 gross / month x 14 months + 70 gross / month language bonus + up to 100 / month performance bonus + meal vouchers of 7.23 / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)If you live outside Portugal: reimbursement (up to 400) of initial flight ticket after 4 months within the company + 4 months of accommodation in a shared flat provided by the company (rental fee to pay)Opportunity to be part of a challenging and fast-paced environmentPossibility to collaborate with some of the biggest brands in the industryA multicultural and international environmentFully paid training, professional development, and career evolution