Requirements: English
Company: Alliance Healthcare
Region: Manchester, Reino Unido
About the JobThe role of the Contact Centre Advisor is to answer incoming calls and to take orders from customers. NWOS is a member of Alliance Healthcare and we provide Surgical Appliances to Pharmacies around the UK, therefore the ultimate customers are patients requiring these products. The job holder will work in a small but busy contact centre with a team of around 40 people. Successful employees also have the opportunity to progress to other departments within the business.**About you**:You will have excellent communication skills coupled with a helpful, professional approach to customer service. You will preferably have experience of working in a contact/call centre environment or have previous phone based customer support experience. The ability to recognise and prioritise certain issues is also key as is the ability to handling customer complaints sensitively and efficiently.Applicants need to be computer-literate, although training in specific company software will be given. A good level of stress tolerance and resilience is helpful, as well as good listening, organisational and problem-solving skills.**Hours of work**: 22.5 per week working Monday to Friday 13:15 17:45. This is a fixed term contract until the end of October 2017.