General Purpose:
As a Senior Manager Web & App Analytics at adidas EU eCom you are responsible for making the most out of the digital storefronts of one of the biggest players in the industry. You will be primarily supporting CX, digital merchandising and digital activation teams through reporting products, KPI steering, insights and measurement. You and your team will be working a variety of analytical tools and databases to generate insights that help adidas understand how our consumers behave on our app and .com and what optimizations we can make to their experience.
Are you a visionary leader who gets excited by the challenge of driving growth through data analytics? Are you always searching for ways to improve consumer experience? Then we are looking for you!
You will lead a small team and drive complex analytical projects, using both descriptive and advanced analytics. Your team plays a vital role in enabling the understanding of business trends that support a variety of different business questions such as: how our ecommerce web pages can lead consumers on a journey that maximizes their spend with us, how can we launch new products successfully, why do shopping journeys break and what can we do to fix it?
YOU GOT THIS and we are excited to be part of your journey.
Main Team Responsibilities:
Insights:
- Conduct deep dives into business problems and areas of underperformance
- Identify opportunities to service our consumers better through our .com and app experience
- Connect the dots between business tactics, other functional area insights and your team’s insights
- Generate hypothesis for A/B tests and work with business on actions from insights
Measurement:
- Be the functional expert in KPIs to measure our conversion funnel for EU ecommerce
- Lead Forecasting for different areas of the eCom formula, based on business plans
- Act as main business consultant for testing methodologies
- Support with sizing opportunities to drive business growth
Reports & Dashboards:
- Build and maintain self-service data tools in Power BI, Adobe Analytics and Amplitude
- Manage roadmaps and backlogs for development and enhancements
- Build tools to best practices
- Ensure reporting reliability of eCom formula and conversion funnel KPIs
Advanced Analytics & Innovation:
- Use advanced statistical techniques to uncover trends in browsing behaviour not visible through descriptive insights
- Pioneer usage of advanced analytics to support every-day decision making
- Stay updated on latest industry, tooling and global developments in web analytics
Team Leadership:
- Oversee development and work-load of 3 direct reports
- Manage and plan priorities with business stakeholders
- Drive successful delivery of analytical projects end-to-end
- Role-model holistic thinking by connecting insights with other domains such as consumer and marketing analytics
Key Relationships:
- EU e-commerce teams (CX / Digital Visual Merchandising / Digital Activation/ Analytics)
- Global Digital Analytics
- Global Data Engineering
Knowledge, Skills and Abilities:
Analytical Experience:
- 6+ years in an analytical role with experience in web/app analytics
- Knowledge of tools such as Amplitude, Adobe Analytics & GA4
- Experience working with clickstream data and manipulation using SQL
- POWER BI or equivalent data visualization tools such as Tableau or Looker
- Experience managing complex analytical projects end-to end
- Excellent communication skills: ability to articulate complex concepts clearly and comfortable presenting to stakeholders at various organizational levels
- Experience working with statistics and usage of tools like R or Python is a plus
Requisite Education and Experience / Minimum Qualifications:
- University degree in numerical or business discipline
- Passion for sports and the adidas brand
- People management experience is a plus
- Knowledge of web analytics in an ecommerce environment
- Fluent in English
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.