Requirements: English
Company: QJMOTOR Italy
Region: Cinisello Balsamo , Lombardy
FIELD AFTERSALES MANAGER MOTORCYCLES
About QJ Motor Italy
QJ Motor, a leading Chinese twowheeler brand, is experiencing rapid growth in the Italian market. Renowned for our dynamism and innovation, we are now seeking an Aftersales Field Manager to join our team and help drive brand excellence and customer satisfaction.
Role Overview
You will leverage your strong technical and operational expertise to ensure toptier aftersales performance. You will support and monitor our dealer network and service centersmaximizing service quality, customer loyalty, and business results.
Main Responsibilities
- Dealer Network Management: Track dealer performance on service quality, customer satisfaction and aftersales revenue (maintenance, spare parts, service contracts).
- Operational Excellence: Analyze workflows, identify bottlenecks and define strategies to boost efficiency and service standards in assistance centers.
- Training Development: Design and deliver technical and administrative training programs for dealer personnel.
- Data Reporting: Monitor aftersales KPIs, prepare regular performance reports and recommend corrective actions to meet company targets.
- Relationship Management: Serve as primary liaison between dealers and headquarters, fostering clear communication and collaboration.
Requirements
- Experience: Minimum 10 years in aftersales roles within the motorcycle sector; automotive experience is a plus.
- Technical Expertise: Deep knowledge of motorcycle mechanics, electronics and diagnostics, and proven experience managing an aftersales network.
- Analytical Skills: Proficient in data analysis and reporting; advanced Excel skills or experience with dedicated ERP/CRM tools.
- Interpersonal Skills: Excellent communicator and negotiator, comfortable managing relationships with external partners.
- Mobility: Willingness to travel regularly throughout the assigned territory.
- Languages: Fluent in Italian; good command of English is mandatory.
- Driving License: Valid drivers license (B) required.