Requirements: English
Company: Four Seasons
Region: Johannesburg, frica do Sul
A guest service agent is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The GSA escorts guests with their luggage to and from their rooms in golf carts, orienting them with the features of the property and their rooms, assisting the guest in any way to make them feel more comfortable.Check-inSequence1. Greet the Guest2. Offer Assistance with Luggage3. Escort Guest to their Room4. Place Luggage Appropriately5. Provide Room Orientation6. Offer Ice and Pressing7. Bid the Guest Farwell8. Escorting without LuggageCheck-outSequenceSequence1. Respond to Guest Request2. Knock on Guest Room Door3. Greet the Guest4. Inquire where Luggage should be Taken5. Remind Guest about Important Items6. Inquire about Transportation7. Escort to Check out8. Bid the Guest Farewell