Requirements: English, German
Company: WIPRO IT SERVICES POLAND Sp. z o.o.
Region: Ldz , Ldz Voivodeship
about-project :
- The Helpdesk Internship is a great opportunity for students of last year''s studies interested in developing in the field of technical support. If you know one of the languages: German and want to gain experience in the field of technical support, we cordially invite you to apply and join our team!
responsibilities :
- To provide 1st line technical support, answering support queries via phone, email, Chat and Web in German and English.
- Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation.
- Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable).
requirements-expected :
- Fluent communication and writing skills in English and German.
- Student of last year of studies.
- Education in the IT field is preferable but not a must.
- Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines.
- Flexibility within work in shifts as per business requirement.
offered :
- Paid, several-month internship program with flexible work arrangements.
- A chance for long-term cooperation - there is an intention to offer you a full-time job.
- The opportunity to gain skills, knowledge and experience while working in international teams.
- A clear path of development from the first day of work and Buddy''s help in a new workplace.