Requirements: English
Company: SupportYourApp
Region: workfromhome, veneto, italia , Veneto
3 weeks ago Be among the first 25 applicantsPassionate about the world of tech?What if you had a chance to be a part of the world''s leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will do:Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional mannerBuild positive and long-lasting relationships with customersCommunicate and collaborate with external stakeholders such as hotels, booking platforms, and service partnersMeet team KPIsStay updated with cutting-edge technologySecurely handle customers'' sensitive informationApply the latest customer happiness practicesWhat you need to succeed in this role:Fluent German and English skills (C1 for both spoken and written)Minimum of 1 year experience in customer supportAnalytical and research skillsAbility to understand and empathize with customers'' needs and concernsPositive, responsible, and proactive attitudeComfortable working in a fast-paced, ever-changing environmentStrong ability to quickly learn and work with multiple software tools and platformsProven capability to handle a high volume of inquiries and multitask without sacrificing qualityPersonal laptop or computer (at least 8GB RAM) and stable internet connection (minimum 50 Mbps download and 40 Mbps upload)Nice to have:Experience with CRM systemsExperience in the tourism industryBenefits and Perks:Flexible scheduleFully remote work opportunityInclusive international environmentCompensation in USDBonuses for referring friendsPaid intensive training and probationWork-life balanceSupportive management focused on your growthOpportunities for self-developmentWho we are:SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. Since 2010, we have grown to 8 hubs globally, working with clients from over 30 countries and speaking over 60 languages. We value our team and offer a caring, individual, and positive environment. Send your CV in English highlighting your skills! Visit our website: www.supportyourapp.comDISCLAIMER:We are an unbiased multinational company. Candidate assessment is not affected by race, sex, religion, age, nationality, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.#J-18808-Ljbffr