Requirements: English
Company: Gentis
The Claims Manager in the healthcare sector oversees the end-to-end claims management process, ensuring efficient, accurate, and customer-oriented service delivery. This role ensures compliance with relevant regulations and supports continuous improvement across all claims-related activities.
- Lead and develop a multidisciplinary claims team, providing guidance and setting strategic directions for achieving service excellence.
- Oversee the claims handling workflow, from initial assessment through resolution, guaranteeing efficacy, timeliness, and compliance with industry standards.
- Coordinate with internal stakeholders, healthcare providers, insurers, and clients to manage complex cases and reach consensus across diverse interests.
- Drive change management initiatives and process improvements, leveraging proven strategies and clear communication to foster adaptation and success in evolving environments.
- Prepare and present reports on claims data, identify trends, and advise on risk, cost control, and operational procedure enhancements.
- Ensure the use of Microsoft tools for administrative coordination and data analysis, integrating digital solutions into daily operations.
- Collaborate on cross-functional business and insurance projects, contributing expertise in both business processes and claims leadership.
- Maintain high standards of customer service and uphold strong organizational frameworks to optimize workflow and stakeholder satisfaction.
The Claims Manager frequently uses Dutch, French, and English to interact with peers and partners at all organizational levels, ensuring seamless communication in Belgiums multilingual environment.
We are looking for candidates who are inspiring leaders and passionate about fostering strong, collaborative teams. The ideal person for this role brings both strategic insight and people-centric values, able to drive results through exemplary service and a deep understanding of stakeholders'' needs.
- Education & Experience: Hold a master''s degree or equivalent experience, and have at least 5 years of successful team leadership, preferably within the healthcare or insurance sectors.
- Linguistic Ability: Are Dutch or French native speakers, with excellent mastery of the second national language and a solid command of English.
- Service & People Orientation: Prioritize both client and team well-being, demonstrating a proactive and solution-oriented approach to customer service and staff engagement.
- Communication Skills: Possess outstanding communication abilities, both oral and written, adept at conveying complex concepts clearly and diplomatically.
- Organizational Talent: Display strong organizational skills, capable of efficiently managing workflows and coordinating multiple stakeholders and projects.
- Management Expertise: Have broad experience overseeing people and/or business projects, and are confident in engaging in successful change management processes.
- Technical Proficiency: Are comfortable with Microsoft tools and use technology to support administrative and team activities.
- Change Agent: Thrive in dynamic environments where reaching consensus among diverse parties is essential, leveraging negotiation and interpersonal insight.
- Teamplayer Mindset: Value collaboration, contributing to a positive atmosphere where colleagues are motivated to excel together.