Requirements: English
Company: Cooper Lomaz
Role: Customer Service, Senior Specialist (Dutch Speaking) Location: Remote | Full-Time Pay: 900.00 - 1,000.00 per day Overview: This senior-level role is focused on supporting operational payroll teams and ensuring high-quality service delivery to clients. It combines client engagement, functional and technical payroll support, and continuous improvement initiatives across HR and payroll operations. Key Responsibilities: Serve as the main functional support for daily payroll operations and client implementations/go-lives Maintain and update process documentation and client solution workbooks Ensure system testing and issue resolution for technical/functional escalations Review Statements of Work for accuracy and client fit Collaborate with HR and product teams to enhance and automate processes Support year-end activities and handle client escalations Design and improve HR processes (recruitment, onboarding, performance, etc.) Monitor HR process performance through KPIs and feedback Key Skills Requirements: Language: Fluency in Dutch (required) Education: BA/BS in Accounting, HR, Business Administration, or related field Experience: 34 years experience in payroll administration (HR consulting, outsourcing, or corporate environment) Strong understanding of payroll inputs/outputs (e.g., timekeeping, tax, compliance, benefits) Expert-level knowledge of payroll processes and legislation Tech Skills: HRIS systems (preferably Workday, SAP, or PeopleSoft) Comfortable working with service tickets and system testing Desirable: Payroll certifications