Requirements: English
Company: Chlo
Region: Paris , le-de-France
We are currently looking for our next Store Manager in Paris where you will contribute to the growth of Chlo.
Key Responsibilities
A Chlo Store Manager is the first Ambassador of the maison, in charge of welcoming every guest into the Chlo family.
- A CHLOE STORE MANAGER IS A CLIENT CHAMPION
- Leads the team to initiate and develop long-term relationships with clients
- Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
- Coordinates contact campaigns and supervises use of all CRM tools
- Supervises client database, and in particular knows VIC clients of the store
- Proactively proposes activities to meet/exceed clients expectations
- AN OMNICHANNEL BUSINESS OWNER
- Leads by example and supervises sales on the floor to improve business performance and customer service
- Ensures full engagement of the team with omnichannel services offered by the maison
- Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis
- Sets up and monitors retail targets for boutique and per stylists
- Actively participates in commercial activities and proactively proposes new ideas to improve business
Is aware of local trading environment and competitors activities.
- A TEAM LEADER
- Organizes energizing team briefings and ensures consistently high level of motivation
- Performs individual, monthly, and yearly performance assessment with all team members
- Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
- Leads all recruitment and induction of team and ensures successful coordination with HR department
- Leads by exemplarity, ensures good team spirit and translates Chlo attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
- AN OPERATIONS EXCELLENCE SUPERVISOR
- Supervises impeccable boutique environment and teams grooming at any time of the day
- Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes, or more globally on boutique environment
- Ensures implementation of all guidelines related to store, BOH management, and sustainability
- Manages payroll, expenses, and stock management
- Oversees compliance with established Richemont policies and standards
EXPECTED PROFILE
We are looking for someone with similar experience in luxury retail as a Store Manager or strong experience as a Store Manager Assistant. You have a good understanding of luxury standards, are organized, a team player, have strong experience with CRM tools and clienteling, and have a good strategic vision of a business''s problematics. This position requires being comfortable speaking English.
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