Requirements: English
Company: Parallel Consulting
Region: Antwerp , Flanders
Role Overview
As a Support/Infra Engineer, you serve as the crucial bridge between first-line support and technical infrastructure teams. Your work is key in ensuring service continuity, strengthening IT security, and supporting infrastructure optimizations. This is a hands-on, on-site position requiring proactive problem-solving and technical excellence.
Key Responsibilities
- Provide second-line support for complex IT incidents beyond 1st-line capabilities.
- Monitor and maintain networks, servers, and platforms to ensure availability and security.
- Analyze logs and performance metrics to ensure optimal system/network operation.
- Collaborate with 1st, 2nd, and 3rd line support, as well as cross-functional departments.
- Contribute to continuous improvement of infrastructure configurations and system health.
- React to alerts and take proactive measures to prevent downtime.
- Document incidents, changes, and configurations in a structured and detailed manner.
Technical Skills
- Strong understanding of network protocols and infrastructure: WAN, LAN, VPN, 802.1X, firewalls.
- Experience with Windows, Linux, and Active Directory environments.
- Familiar with Microsoft 365, virtualization technologies (e.g., Hyper-V, VMware), and storage solutions.
- Proficiency in PowerShell scripting for automation.
- Experience with endpoint management, server configuration, and software deployment.
- Knowledge of cybersecurity best practices, patch management, and endpoint protection tools.
Soft Skills
- Strong communication and customer service skills, able to translate technical language for non-technical users.
- Calm and effective under pressure, able to prioritize tasks based on urgency and impact.
- Analytical mindset with strong root-cause analysis and troubleshooting abilities.
- Structured, detail-oriented, and a self-starter.
- Commitment to the companys core values: safety, responsibility, reliability, collaboration.
Preferred Experience
- Prior experience in IT infrastructure and cloud environments.
- Exposure to cybersecurity, firewall management, and network operations.