Requirements: English
Company: IKEA Belgium
Region: Zaventem , Flanders
OUR TEAM WITHIN IKEA We''re the team behind the scenesthat make the IKEA products available to the many people. As adiverse mix of co-workers we use our supply process expertise tobalance range and space capacity with forecasting and ordering toprovide customers with high availability while minimizing costs. Ifyou''ve wonder who''s responsible for finding effective and efficientways of picking up the products for our customers, that''s us. We''repassionate about working together to improve the customerexperience at IKEA! YOUR RESPONSIBILITIES You will be accountablefor assigned team''s performance to secure a high performing dailyoperation connected to Service Execution for the unit including: -Efficient staging and preparation for last mile and loadingoperations, - The required handover and loading capacities, - Theinventory and handling management, - Compliance to applicableframeworks and guidelines Next to that, you will: - Take directlead with identifying, recruiting, retaining and developing themany talents in the Service Execution team, to secure a diverse,high performing team that can execute its assigned responsibilitieswith confidence and secure the future succession - Maintain aclean, organized and safe working environment throughout the unitand secure Service Execution Co-workers working in compliance withIKEA Code of Conduct, internal IKEA regulations and locallegislation related to health, safety, security and the environment- Secure effective, qualitative and efficient daily ServiceExecution within the assigned area of responsibility bycontributing to goal achievement, people, shift and equipmentplanning, create co-worker''s quality awareness to prevent andreduce damages, drive the implementation of local businessplans/projects and analyze existing workload to secure daily volumehandling and meet seasonal needs - Support lean methodologieswithin Fulfillment unit and oversee the Lean improvements andinitiatives in designated area of responsibility WHO YOU ARE Toenable a convenient customer experience, IKEA is offering a widerange of services. Connected to fulfilment operations are theCollect and Home Delivery Service. As Logistics Operations TeamLeader (internally this position is called Service Execution TeamLeader) you will be responsible for excellence in Service Executionby securing operational requirements in the unit in closecooperation with Fulfilment Operations and external ServicePartners. Enabling an excellent customer experience through a highperforming operations at the lowest possible cost are yourresponsibility. You lead, coach and develop the operational teams,always with an everyday safe, sustainable and healthy workenvironment in mind. To be successful in your role, we expect thatyou have: - Experience in leading people with proven record ofsuccessful leadership delivering both business result and peopledevelopment - Proven experience in working through others, setpriorities, delegate responsibility, and give open and honestfeedback - Business-minded approach with a clear customer focus andability to meet agreed budgets and goals - Ability to implementstructural way of working within the area of responsibility -Passion about logistics and have the ability use your know-how tooptimize processes with high quality understanding the financialimpact and customer experience - Good knowledge of retail and/orlogistics processes, tools and working methods - Understanding ofbudget, cost, and key performance indicators and how to use them toplan, follow up and steer the business - Good knowledge of serviceexecution processes, frameworks, and guidelines - Interested inhome furnishing, people''s life at home, and the IKEA product range- Understanding and contributing to the assigned matrix in theagreed and established forums - Good knowledge of problem-solvingand process improvement methodologies As a future leader of ourorganization, we expect: - Good knowledge of different leadershipstyles and how to adapt it according to needs and differentsituations - Ability to perform and deliver while learning anddeveloping yourself and your team - Passion to lead businessthrough people and having a strong belief in the individualpotential to develop - Ability to inspire and engage others whilebeing business-minded and having a customer centric approach -Energized by developing and supporting others to reach set goal -Good knowledge of change management, ability to facilitate a teamthrough change and experience in conflict resolutions - Ability todeliver the results when dealing with the unknown in a constantlychanging omnichannel environment - Ability to build trust andcommunicate in a clear and targeted way with different people invarious situations - Ability to manage a high-volume and vibrantomnichannel environment - Eager to deliver customer value andexcellence in operation - Ability to make things happen withflexibili