Requirements: English
Company: BioSked
Region: Chavannes-de-Bogis , Vaud
Join BioSked, Inc, a fast-growing B2B SaaS company leading innovation in healthcare scheduling solutions. With over 15 years of experience, we have established ourselves as an international leader in medical staff scheduling across North America and Europe with our Momentum suite of products. Our mission is to revolutionize healthcare productivity, patient access, and staff satisfaction by solving complex scheduling challenges with highly automated solutions.
We are currently seeking an autonomous and skilled Customer Success Engineer.
After comprehensive initial training, you will be responsible for the successful implementation, ongoing use, and customer satisfaction for our Momentum software, a worldwide leader in medical resource planning.
You will:
- Analyze and translate our clients'' operational workflows into configurations within our application
- Optimize client processes and successful deployment of our products using our expertise
- Design configuration strategies, implement them, and ensure quality
- Ensure the successful onboarding and continued use of our products by customers
- Work closely with engineers, project managers, and sales executives to ensure implementation quality & client satisfaction
- Train clients on the application and maintain training materials
- Contribute to the product development by identifying features, testing, and providing feedback
- Support the sales team in identifying upsell opportunities
- Support client inquiries
- Develop and maintain SQL scripting, database backups, automated processing, data imports, infrastructure operations, and continuity
Requirements
- A BSc degree or higher, in IT management or engineering, computer science, or business
- At least 1 year experience in an IT and customer service or success role
- Proven success with B2B SaaS customer success efforts
- Excellent verbal and written communications skills in French and English (German, Italian, or Dutch are a plus)
- Exceptional ability to communicate and foster positive business relationships
- Proficient in active listening and the ability to determine what customers need
- Experience in managing technical customer-facing projects, maintaining time and quality constraints
- Technical skills, ideally in database management, SQL, scripting, Windows VM in Google Cloud Platform, HubSpot, and Microsoft Excel with VBA
- Analytical and problem-solving skills
- Knowledge of best practices in customer service and retention
- A passion for healthcare, technology, or customer success
- The ability to work independently, be self-motivated, and proactive
- Proficient in Office 365
- Interest or experience in healthcare
If you only meet some of the requirements but believe you could still be a good fit, please feel free to apply.
Benefits
- Work on meaningful and impactful healthcare solutions
- Learn and use modern technologies including HubSpot, Google Cloud Platform, SQL, and more
- Clear pathways for career progression toward project management or software development roles
- Collaborative small company environment
- Competitive, merit-based compensation, including equity and profit-sharing opportunities
- All customary social benefits
- Generous time-off policy
- Our core values: innovation, care, continuous learning, teamwork, entrepreneurship, execution, integrity, trust, commitment, urgency, and customer compassion
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