Requirements: English
Company: CHEP
Region: Milan , Lombardy
PLEASE READ BEFORE APPLYING
Fluent level of English and Italian is required,
Please submit your CV in English
**YOUR MISSION**
As a CSO Team Leader you will be a team coach and you will be responible to co-ordination and development to provide premium class costumer service. You will act as the prime contact for proactive analysis on Customer Account management and deal with in-depth and complex issues on customer accounts to increase customer satisfaction and maximize asset productivity according to CHEP strategy.
** YOUR GOALS **
Team Management
- Assess, motivate and develop the team through coaching and personalised development plan
- Build a continuous improvement culture, introducing best practice, new ideas and opportunities
Process Improvement
- Assess account management current activities to define improvement areas, tasks accountability and team performance KPIs
- Optimize processes to develop internal best practices and foster knowledge and expertise sharing
- Create activity-guidelines to facilitate induction to new members and guarantee service consistency
Customer satisfaction
- Take preventive action to ensure that customer satisfaction is maximised
- To react positively to problems identified and undertake root cause analysis
- Provide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.
** WHAT WE ARE LOOKING FOR**
- 3-5 years of work experience in customer facing role;
- Preferred experience in an international environment
- Preferred experience in a service company where contact with customers as well as analysis and attention to detail are a key success factor
- Worked with objectives, measures and KPIs
** WHAT WE OFFER **
Competitive Remuneration package
Annual bonus based on company personal performance
Lunch Bouchers *
Opportunity to take part in the Brambles share programme
Transportation Subsidy *
Referral bonus by sharing the best Talent around you,
Hybrid working *
Various health wellbeing events and programmes
*Some Benefits may vary in amount or type according to location, more information to be given during your first call with one of our Recruiters.