Requirements: English
Company: CTG IT Solutions
Region: Luxembourg
CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Manager to strengthen our team within a prestigious European Institution. Your missionsYou help on subjects such as service definition, follow-up of managed service, and overall service coordinationYou ensure user satisfaction by implementing necessary communication with the client and end usersYou are in charge of the capacity managementYouassist technical meetings and make the follow up with the service providerYou help technical teams to reach their targetsYou plan, execute and deliver support projectsYou elaborate the resource planning, follow-up of staff activitiesYou evaluate risk and provide problem analysisYou create reports Your profileYou have minimum 6 years of professional experience in a similar positionYou hold at least a Bachelor's degree in IT or a related fieldYou have a fluent level in French and EnglishYou are certified in ITIL 4You are processes orientedYou have solid documentation skillsYou are pro-active, stress resistant, and have great communication skills (writing & speaking)You are rigorous with excellent analytical and organizational skills Our offerAn attractive salary package with or without a company car5 additional vacation days each yearA dedicated training program with personal development plansExtra-legal advantages (IT material, banks, ...)Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...If you like multicultural teams and want to join a company with open communication, then apply right now!Please note that a criminal record will be asked for this position.