Requirements: English
Company: ZKW Group GmbH
Region: Wieselburg , Lower Austria
The ZKW Group specialises in innovative premium lighting systems and electronics, making it a global partner to the automotive industry. The headquarters in Wieselburg is globally networked with all locations in the areas of development and production. Our primary goal is to manufacture high-tech products of the highest quality and to jointly drive forward the development of innovative complete lighting systems. Global Warranty Manager (m/f/d) TASKS: * Warranty Management: * Driving reduction in overall ZKW-wide warranty cost * Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems * Coordinating customer-specific warranty processing across multiple locations * Developing and driving resolutions to complex claims * Supporting sites in evaluating warranty agreements and negotiating with customers * Contractual Involvement: * Reviewing contract terms, focusing on warranty clauses * Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases * Assisting with reconciliations from RFQs and contract negotiations * Participating in warranty-related contract discussions and ensuring cascaded reviews within the department * Risk Management: * Proactively addressing risks identified during ongoing warranty evaluations * Initiating cross-location assessments and implementing measures for overarching warranty concerns * Monitoring and Reporting: * Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations * Evaluating and visualizing warranty processing at a group level, broken down by location and customer * Coordination, Collaboration and Communication: * Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations * Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures * Collaboration with ZKW functions including Technical, Legal, Sales and Insurance * Audit Support: * Supporting locations in audit preparations concerning warranty provisions QUALIFICATIONS: * Driving reduction in overall ZKW-wide warranty cost * Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems * Coordinating customer-specific warranty processing across multiple locations * Developing and driving resolutions to complex claims * Supporting sites in evaluating warranty agreements and negotiating with customers WE OFFER: * Reviewing contract terms, focusing on warranty clauses * Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases * Assisting with reconciliations from RFQs and contract negotiations * Participating in warranty-related contract discussions and ensuring cascaded reviews within the department BEWERBEN SIE SICH JETZT UNTER ZKW.JOBS zkw-group.com/datapolicy ZKW Group GmbH Rottenhauser Strae 8 A-3250 Wieselburg +43 7416 505 0