Requirements: English
Company: The West Hollywood EDITION
Region: Griante , Lombardy
Job SummaryFor our 5*L Spa in Como, opening in April 2025, we are looking for an experienced Spa Manager to manage the following activities:
- Operational supervision of therapists, sharing daily objectives, and CRM activities
- Client management: from welcoming to post-treatment feedback and follow-up
- Customer retention, monitoring expiring programs, and identifying new sales opportunities to discuss maintenance plans with therapists
- Reporting on finances, monitoring marketing activities, and preparing monthly/quarterly budgets.
- Direct sales of programs/products through tailored consultations
Requirements- 5 years minimum experience as a Spa Manager/Director in structured and high-level environments
- Strong organizational and multitasking skills
- Exceptional customer service and interpersonal skills
- Ability to lead and motivate a team to achieve excellence
- Knowledge of spa treatments, products, and wellness trends
- Ability to manage budgets, analyze KPIs, and optimize operations
- Attention to detail and a focus on delivering a high-quality guest experience
- Fluent in English; additional languages are a plus
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.#J-18808-Ljbffr