Requirements: English
Company: Lombard International Assurance S.A.
Region: Sandweiler , Luxembourg
About Lombard International Assurance Lombard International Assurance is a leading Luxembourg-based provider of insurance-based wealth solutions across Europe. A part of Utmost Group, Lombard International''s solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals. On 30 December 2024, Utmost Group announced it had completed the acquisition of Lombard International Assurance Holdings Sarl and the company will be fully rebranded to Utmost Luxembourg S.A. by the end of 2025. About Utmost Group plc Utmost Group plc is a leading provider of insurance and savings solutions. Its principal businesses are Utmost international and Utmost Life and Pensions, which together are responsible for 109bn of primarily unit-linked policyholder assets for 5000,000 policyholders, on a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holding Sarl. Utmost Group plc is subject to group supervision by the PRA. About Utmost International Utmost International is a leading provider of insurance-based wealth solutions. Utmost international operates across the UK, Europe Latin America; Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals. On a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holdings Sarl, Utmost International would have managed 103bn of assets under administration on behalf of approximately 210,000 policyholders. Your role Are you ready for a challenge? Provide daily support to Partners, Clients and Sales colleagues, Handle daily workload in an accurate and timely manner meeting, exceeding where possible the Service Standards, Accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management, Proactively follow up and monitor all transactions and queries received from both internal and external parties, Manage risk within your area of responsibility including adherence to Corporate Policy on Compliance and Risk, Respect the planning established by your line manager in relation to business activities, Follow instructions and process information accurately and in a timely manner, Prioritise multiple tasks while remaining calm and positive under pressure, Maintain an on-going awareness of service, propose suggested improvement to your line manager and ensure quality improvements are made, as agreed. Your responsibilities will be as follows: Act as the person of contact for any partner and client queries received by email, fax, post or by telephone, Take the necessary action to respond in an effective, professional and timely manner to the queries received by telephone, email or post from several partners, clients or sales colleagues consistently ensuring a high level of service, Perform accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management, Assist in processing the due diligence review of transactions in line with corporate standards, Develop and maintain a strong collaborative working relationship with our sales consultants and all partners, Maintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required. Your profile Have you got what it takes to become our Account Officer - International Market? University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services in the insurance sector, 3+ years'' experience in Finance or Insurance, Strong team player with excellent organisational and analytical skills, Be able to clearly and comprehensively outline complex issues both verbally and in writing, Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties, Strong prioritisation skills, flexible, reliable and responsible in challenging situations, Decisive and capable of working independently, Strong client service focus, solutions oriented and capable of ensuring a high service level to clients, Ability to work in a regulated environment and to respect the external and internal guidelines, Ability to maintain performance and positive relationships in stressful/challenging situations, Agility and pragmatism in a complex and changing environment, Aware of developments within the financial/insurance sector in general and competent in dealing with transfer requests and financial instruments, Good command of MS office products, Fluent in English. We offer you Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and