Requirements: English
Company: enfinitec
Region: Sicily
JOB PURPOSE
Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.
TENURE - It will be a fixed term contract for 3 months
KEY RESPONSIBILITIES
- Professional telephone and written customer support for hardware and software problems
- Provide customers with product and service information
- Notification of repair status
- Enter the corresponding data in the customer database, update existing customer information
- Ensures accurate and timely reports management (document all call information)
- Research required information using available resources
- Identify and escalate priority issues
- Root calls to appropriate resources
- Able to quickly build relationships, understand underlying issues and respond appropriately
- Able to diffuse conflict and manage tense situations professionally and calmly
- Able to operate effectively in a fast paced and emotionally charged environment
INTERFACE (CUSTOMERS AND SUPPLIERS)
Internal:
- Contact Center Supervisor and Agents
- Close cooperation with all the colleagues of Service organization
External:
SKILLS COMPETENCIES
- Good communication skills and technical understanding
- Customer Orientation
- Analysis and quality
- Teamwork
- Enjoying telephoning
- Flexible
- Dynamic and positive attitude
- Basic Microsoft Office skills
LANGUAGES
- Italian and French: fluent, spoken and written
- Plus: other languages