Requirements: English
Company: Parallel Consulting
Region: Antwerpen , Flanders
Description: Hardware Maintenance Break/Fix: Provide multi-vendor hardware maintenance and support for desktops, laptops, and associated equipment. Hardware maintenance services will be provided by dedicated on-site or dispatched engineers with the relevant skills and customer training. Deskside Software Support: For software support issues not resolved by the Service Desk, Deskside Software Support (DSS) will be dispatched as needed. When DSS is required, a Supplier engineer with the appropriate skill level will be sent to the end user location to perform software diagnosis and problem resolution. DSS Services include onsite resources to: Assist in implementing software corrective actions where the end user has been unsuccessful under the direction of the Service Desk. Re-image end user devices. Reinstall existing application software. Install new software. Troubleshoot Commercial Off-The-Shelf (COTS), Operating System, and Desktop Configuration issues. Perform software diagnostics on behalf of the end user in cases where the end user has been unsuccessful under the direction of the Service Desk. Obtain and relay information to a centralized support facility in cases where the end user lacks the technical knowledge to do so. Handle customer-specific asset management where applicable. Installs, Moves, Adds, Changes, De-Installations (IMACD): IMACDs occur either as ad hoc requirements or as planned activities with associated SLAs. Unplanned or day-to-day IMACD activity is handled in the same manner as hardware maintenance or DSS dispatched support services. Products generally include desktop and laptop computers, printers, network devices, and associated peripherals. This includes the following activities: Install/De-install equipment. Install/De-install software. Move equipment within a site or between customer sites. Add features and software to desktops and laptops. Change the configuration of laptops and desktops. Move de-installed equipment to the customers storage area.