Requirements: English
Company: KONE
Region: Trieste , Friuli-Venezia Giulia
Job Description: Customer Solution Engineer (CSE), Marine at KONE ItalyKONE Italy is part of KONE, a leader in the elevator and escalator industry. We provide industry-leading elevators, escalators, doors, and innovative solutions for maintenance and modernization.We are seeking a Customer Solution Engineer (CSE), Marine who will offer technical expertise to the sales team, understand customer needs, and transform these into optimal KONE solutions. The role is based at the Monfalcone shipyard and involves responsibility for the overall solution for the customer, including integrations, solutions, services, and products.The CSE will define specifications, lead engineering efforts in cooperation with Front-Line teams, Supply Line, and support functions. They will work at the customer interface, participate in customer meetings, and possess deep knowledge of KONE solutions and services across business lines, especially for cruise, ferry, and cargo ships. Costing, planning, and ensuring solutions meet installation, maintainability, and compliance standards are key aspects of the role.Responsibilities and Key ActivitiesCollaboration with sales: Find optimal technical solutions, ensure scope clarity, participate in customer meetings, select appropriate product platforms, and propose solutions across all KONE business lines.Solution planning Costing: Understand materials and service costs involved in engineering, installation, and maintenance.Solution planning Specs: Create product specifications for local materials and oversee the technical content from order to delivery.Solution planning Availability and lead times: Coordinate engineering schedules.Solution planning Installability: Ensure solutions are installable and consider installation costs and efforts.Solution planning Maintainability: Ensure solutions meet the product lifecycle needs.Solution planning Compliance: Ensure solutions meet codes, regulations, safety, and environmental standards.In the sales process: Provide technical content for pre-tender reviews and develop holistic solution plans.In the delivery process: Coordinate layouts, analyze change requirements, and communicate solutions to relevant teams.General responsibilities: Participate in product release sessions, contribute to product management, and support the Customer Solutions Engineering network.Skills and Educational RequirementsBachelor/Masters Degree in Engineering or similar3-5 years of relevant marine engineering experienceFluent in English and ItalianUnderstanding of Marine solutions and customer segmentsTechnical knowledge of Marine offerings and standardsSolution and value-selling skillsAbility to translate customer needs into technical specificationsKnowledge of Marine installation processes and standardsProficiency with engineering tools like CADBasic knowledge of competitors solutionsUnderstanding of total solution costing elementsStrong virtual communication and teamwork skillsAt KONE, we are committed to equal opportunity and fostering an inclusive, innovative, and sustainable workplace culture. We value contribution, encourage participation, and support your career and personal growth. Learn more at www.kone.com/careers.#J-18808-Ljbffr