Requirements: English
Company: Getronics
Region: Milan , Lombardy
Customer Solution Engineer - Join Getronics and shape the future of IT solutions!Are you a tech-savvy problem solver who thrives on innovation and customer satisfaction?Do you enjoy collaborating with international teams and making a real impact?Were looking for a Customer Solution Engineer to be the bridge between our clients and our technical teams, ensuring seamless IT operations and top-tier service.Why Join Us?Work with cutting-edge technology and international clientsBe part of a global team in a dynamic and innovative environmentOpportunities for growth in a company that values expertise and initiativeMake a real impact by improving IT operations and customer experiencesYour RoleAs a Customer Solution Engineer, youll act as the technical lead for our clients, ensuring their IT infrastructure runs smoothly. You will:Be the go-to expert between customers, third-party providers, and our internal teamsEnsure IT solutions are aligned with client needs, improving efficiency and securityManage customer requests, solving issues or coordinating with technical teamsOversee IT operations, from SLA management to incident resolutionLead service improvements, ensuring seamless transitions and minimal disruptionsDrive security and compliance, overseeing patching and vulnerability remediationSupport pre-sales and service growth, collaborating with Sales and Service Delivery teamsOwn and coordinate technical requests, ensuring timely execution and top-notch serviceKey ResponsibilitiesAct as a technical lead in customer operations, translating business needs into IT solutionsSupervise service requests, track performance, and escalate issues when necessaryEnsure patching activities and vulnerability remediation are executed effectivelyOversee change management and incident handling in coordination with technical teamsHost operations meetings and manage escalations, ensuring high service qualityDefine, implement, and execute runbooks to maintain infrastructure performanceImprove SLAs and operational efficiency by working closely with ITIL-based processesMaintain strong customer relationships and provide technical consulting when neededWhat You Bring5+ years of experience in technical support, system engineering, or IT service managementStrong customer-facing skills and a solution-oriented mindsetExperience working in ITIL-based environments in an international, multi-cultural settingTechnical expertise in at least two of the following areas:Virtualization: VMware, vCloudNetworking: Firewalls, Load Balancers, VPNsStorage & Backup SolutionsProject management abilities to coordinate technical teams and service improvementsFluent in English and ItalianCertifications in ITIL, ISO processes, or relevant technical domains are a plus!Why Youll Love Working at GetronicsBe part of a company that values innovation and expertiseJoin a diverse and international environment with opportunities for growthWork on impactful projects that enhance IT service excellenceEnjoy a supportive and collaborative culture that rewards initiativeSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting#J-18808-Ljbffr