Requirements: English
Company: Cooper Lomaz
Role: Customer Service, Senior Specialist (Dutch Speaking)
Location: Remote | Full-Time
Pay: 900.00 - 1,000.00 per day
Overview:
This senior-level role is focused on supporting operational payroll teams and ensuring high-quality service delivery to clients. It combines client engagement, functional and technical payroll support, and continuous improvement initiatives across HR and payroll operations.
Key Responsibilities:
- Serve as the main functional support for daily payroll operations and client implementations/go-lives
- Maintain and update process documentation and client solution workbooks
- Ensure system testing and issue resolution for technical/functional escalations
- Review Statements of Work for accuracy and client fit
- Collaborate with HR and product teams to enhance and automate processes
- Support year-end activities and handle client escalations
- Design and improve HR processes (recruitment, onboarding, performance, etc.)
- Monitor HR process performance through KPIs and feedback
Key Skills Requirements:
- Language: Fluency in Dutch (required)
- Education: BA/BS in Accounting, HR, Business Administration, or related field
- Experience:
- 34 years experience in payroll administration (HR consulting, outsourcing, or corporate environment)
- Strong understanding of payroll inputs/outputs (e.g., timekeeping, tax, compliance, benefits)
- Expert-level knowledge of payroll processes and legislation
- Tech Skills:
- HRIS systems (preferably Workday, SAP, or PeopleSoft)
- Comfortable working with service tickets and system testing
- Desirable: Payroll certifications