Requirements: English
Company: Volvo Group
Region: Evergem , Flanders
Introduction Volvo Action Service (VAS) takes care ofour Volvo Group customers across Europe whenever one of theirvehicles has a problem. Delivering great customer service is at theheart of our operation, as we take a proactive approach to getvehicles back on the road as quickly and smoothly as possible. Thisis us, your new colleagues You will work in a dynamic environmentwith colleagues from all over the world, where your team is yourfamily away from home. Our diversity makes us stronger, as we speak21 different languages in order to support our customers. We are a24/7 operation and our department is spread over three Europeansites Ghent (Belgium), Rugby (UK) and Bucharest (Romania), aswell as our team in Johannesburg (South Africa). Everyone shares apassion for giving the customer the best experience possible andsolving any problems that might arise. This is the job Ourmulti-lingual advisors utilise their language skills to supportcustomers with international breakdowns. It doesnt matter wherethey are in Europe, we take full ownership of the breakdown andgive our customers a peace of mind. Communication is key. We are inregular dialogue with the dealer doing the repair and updating thecustomer with progress. A creative and proactive approach toproblem solving ensures our customers are well supported. Whenthings arent going smoothly, we think outside the box. Teamworkand collaboration are the foundations of our business Are you theone? You are customer focused, always striving for the bestpossible service and solution for our customers. You are aconfident communicator, adapting your style to each customer tomake sure they feel heard and supported. You go the extra mile,solving problems with a proactive and creative mindset. You likeworking in a team, supporting and lifting each other up. You arekeen to keep learning and developing your skills. You are open toworking in shifts, just like your colleagues, to provideround-the-clock service to our clients. You are fluent (written andverbal) in English and 2 of the following languages: Polish, Czech,Lithuanian. A perfect match? Just some of the benefits of workingfor us Competitive salary, with meal vouchers, transport costs,shift allowance, etc. Well-being services Restaurant on siteOpportunity to grow within the company Good work life balancePossible to work 50% (2-3 days) from home International environmentLet''s do this! Are you excited by the prospect of joining our teamand starting a career with Volvo? Want to get to know our businessfirst? Check out our video. If you are ready to join us, just clickthe button and apply! Our recruitment team will get in touch withyou very soon and set you up with a meeting with your futuremanager. You can also expect a chat with one of our colleagues toassess your level of fluency in the relevant languages. After allthat, what is left for you, is to cross your fingers as we will getback to you with our final feedback in a few days. We try to keepour process short and efficient for your convenience. "Together wemove the world" Do you know what Volvo Group stands for? VolvoGroup is mostly known as Volvo Trucks. Together with our employeeswe want to help our customers. That is why we offer the besttransport solutions to move the world. The Volvo Trucks brand hasexisted for many years and has a strong position worldwide. Whatmakes us so proud? Volvo Group is associated with the core valuesof quality, safety and environmental care. At Volvo Trucks you arepart of a global and diverse team. We work with passion, we trusteach other and we embrace change in order to stay ahead of themarket. Why do we need you? Our mission and vision is to strive forconstant quality improvement for our customers. We are one of theworld''s most well-known and respected brands within the commercialvehicle industry. We are famous only because of our employees. Thestrongest foundation of our company are people just like you whowant to help us to grow. Without you we can''t go further! Curiouswhat we have for you? Have a look at our vacancies.