Requirements: English
Company: Freshworks
Region: Vleuten-De Meern , Utrecht
We do this by taking a fresh approach to building and delivering affordable, quick-to-implement, and design software for the end user. More than 60,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service (SaaS) to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation) and Freshservice (IT service desk)
Freshworks is looking for an exceptional addition to our Customer Success team in the Netherlands . Our team plays a central role in this effort and is the primary driver to retain and develop our existing customers.
As a Lead Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers. You dedicatedly engage with key partners and help them use the Freshworks platform fully. Work closely with Account Manager to develop Account Plans for your customers which will be the roadmap for account expansion
~ Partner with the Account Manager to help ensure expansion opportunities are identified and closed successfully
~ Experience in presenting a technology suite of products within an existing portfolio of accounts as well as consulting and translating customer business and technology needs into technology solutions
Prior experience in an environment where you managed a book of business in technology which included significant growth in net new opportunities
Experience across verticals such as retail, financial services, travel, public sector, publishing etc is a plus
Experience with executive business reviews and similar senior-level presentations with positive outcomes
Engaging phone & video presence: enthusiastic and high energy, but also poised, confident, and extremely professional
Comfortable in a fast-paced, global team
Native level proficiency in Dutch is a must
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