Requirements: English
Company: Spa Illuminata Mayfair
Region: London, Reino Unido
Award-winning Spa in Mayfair looking for an experienced and passionate Spa Receptionist- DUTIES AND RESPONSIBILITIES ? Keeping the reception area clean & tidy and maintaining a consistent presence at the desk. ? Billing treatments accurately and on time, cross charging to Club members and ensuring required discounts and offers are applied. ? Ensuring treatments are collected on time and dealing with any issues rapidly and in a professional manner. ? Preparing guest schedules for the next day??s arrivals, making sure the treatments booked are accurate and booked in a suitable time frame. ? Having knowledge of the type of treatments available and be able to give advice on treatment procedures and contra-indications. Use initiative when dealing with guests who have contra-indications to find suitable alternatives. ? General administration duties including ensuring the required information and items needed are replenished and ready for use. ? To communicate relevant information to the Therapists, Manager and Senior team. ? Ensure required Health & Safety and daily checklists are completed and recorded appropriately. ? Demonstrate high levels of customer service and satisfaction by going the extra mile and exceeding expectation. ? Drive desk sales and achieve targets for promotions, treatment launches and Retail items available in Spa boutique. ? Assist the Manager with utilising therapist space and rota management. ? Carrying out any other reasonable tasks allocated by Management. Experience ? Previous reception experience, preferably in the Beauty Therapy industry. ? Experience in working with the public and ability to deliver outstanding customer service. Skills ? Proven outstanding customer service skills. ? Ability to create a positive working environment. ? Ability to communicate confidently, professionally and helpfully with guests. ? High attention to detail and accuracy. ? Effective problem solving.