Requirements: Native German, Fluent Enlish (B2-C1), English
Company: portugal.xpatjobs.com
Salary: 16.000 - 22.000 p.a.
Region: Lisbon
The Job.Are you looking for a new position, where you are able to support clients and customers whilst providing customer support regarding upcoming queries? Your main tasks include: -exceptional consultation of clients regarding any upcoming questions-Achieve high levels of client satisfaction with a focus on quality and resultsIf you are employed in Sales, your daily routines will include:-Developing the business environment for sustained growth on the account-Creating and keeping up the relationship inside the account to preserve long-term perceivability to techniques, strategies, and general competitor's movement-Research new sales opportunities with the existing portfolio of accounts-Focusing on driving benefit through proactive administration-Tracking, managing and reporting ongoing activity relative to the sales pipeline-Responding and providing solutions to the inoming client or partner callsIf you are employed in Customer Support, your daily routines will include:-Ensuring customer satisfaction and providing the best interaction within the customer service department-Actively listening to the customer by adopting a positive frame of mind and constant professionalism-Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media-Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience or problems related to system configurations and network settings-Being in contact with other departments and redirecting related cases and issues to responsible departments-Ensuring and participating in the success of your department-Ensuring consistency in brand messaging by focusing on the availability and quality of products and services-Providing account and application support to viewers namely with regards to software functionality