Requirements: English
Company: Northreach
Region: Paris , le-de-France
Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.
We are working with an international Mobile Phone Manufacturer in Paris to search for a VIP Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.
What You''ll Do:
- Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
- Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
- Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
- Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.
What We''re Looking For:
- Passion for technology and a keen interest in electronic products, especially smartphones.
- Excellent communication skills, with fluency in spoken French.
- Strong problem-solving abilities and a customer-focused approach.
- Previous experience in technical customer service or support roles preferred.
- College Diploma or higher education level is required.
If you are interested in exploring this role further, please click apply now!