3-4+ years experience providing onsite support in an enterprise environment
- Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
- Diagnose and troubleshoot complex issues related to operating systems, applications, network connectivity, server
operations (basic), and security software.
- Utilize remote desktop tools and other diagnostic utilities to analyse and resolve technical problems efficiently.
- Perform in-depth troubleshooting, including log analysis, system configuration modifications, and application
debugging
- Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch
distribution methodologies in an enterprise environment
- Extensive experience with Microsoft 365 product family
- Basic Knowledge Microsoft Authenticator and Okta Verify for troubleshooting any login issues
- Knowledge of Meeting Room setup and configuration
- Working knowledge of Active Directory and secure LDAP
- Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
- Collaborate with L3 support and other IT teams to resolve complex or cross-functional issues.
- Very strong working knowledge of Windows 10 and higher
- Very strong working knowledge of MACs (including JAMF/JAMF Pro and Jamf Connect
- Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies
- Working knowledge of MDE and Other security principles.
- Working knowledge of MDM.
- Experience with BitLocker disk encryption
- Document all troubleshooting steps, resolutions, and configurations accurately in the ticketing system
Mandatory Skills:
Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch,
French & English all three languages.
Thanks & Regards,
Pooja K | Technical Recruiter
UK/EU AmpsTek Services Limited
Mail ID: pooja.k@ampstek.com