Requirements: English
Company: Guesty
Region: catalonia, spain , Catalonia
Guesty is the all-in-one platform for short-term rental hosts to automate and optimize every aspect of their property management operations. With purpose-built technology, industry-wide expertise, and an R&D team of 250+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.
Today, Guesty has 15 offices and 700+ team members across the globe.
We are seeking a temporary (5 months), proactive, and detail-oriented IT Administrator located in Barcelona to join our global IT team. The ideal candidate will be responsible for IT support, asset management, onboarding/offboarding processes, procurement, and IT project management. This role requires excellent communication skills, adherence to SLAs, and a strong collaboration mindset to work with multiple teams, including the IT team, back-office staff, and end-users.
Responsibilities:
IT Support & Ticketing Management
- Track and resolve IT support tickets efficiently while ensuring compliance with SLAs.
- Provide technical assistance to employees, escalating when necessary to avoid
- blockers.
- Communicate effectively with IT teams globally and local teams in Barcelona.
- Ensure adherence to IT policies, security standards, and process guidelines.
Onboarding & Offboarding (Europe & UK)
Onboarding:
- Request and coordinate laptop orders in advance to ensure timely delivery (2 weeks before start date for remote employees when possible, same-day delivery for local hires in Barcelona office).
- Conduct onboarding sessions via video call for remote employees and in person for local employees, following onboarding schedules calendar with Barcelona back-office team.
Offboarding:
- Collect and manage returned laptops, ensuring security policies are followed.
- Lock devices when necessary, and wipe them when delivered, following security best practices.
Procurement & Inventory Management
- Track and execute Purchase Requests and Purchase Orders for IT equipment, while maintaining efficient communication with vendors and all relevant stakeholders.
- Manage IT inventories across Europe, including asset assignments and stock levels using our inventory system, Dots.
- Oversee device lifecycle management and timely upgrades/replacements.
IT Documentation & Knowledge Management
- Maintain and update internal Solution Articles for IT processes.
- Ensure documentation is accessible for both IT staff and end-users.
- Support knowledge-sharing initiatives within the IT team.
SaaS Applications & IT Projects
- Manage and support various SaaS applications in collaboration with the SaaS Administrator when required.
- Ensure IT expenditures align with budget constraints.
- Lead or assist in IT projects aligned with the companys IT roadmap
Security & Compliance
- Track potential security threats and escalate to the Security team when required.
- Ensure removal of access to all applications when an employee leaves the company when detected, while communicating with SaaS Administrator.
- Maintain Role-Based Access Control (RBAC) for active users.
- Follow and enforce IT/Security policies to protect company data and infrastructure.
Collaboration, Teamwork & Reporting
- Engage in weekly one-on-one meetings with the IT Manager to provide updates on key topics.
- Maintain open communication with other departments to ensure seamless IT operations.
- Work professionally with all levels of staff, demonstrating a strong collaboration spirit.
- Cooperate effectively within the IT team and cross-functional teams, fostering a team-oriented environment.
- Support colleagues and contribute to team success by sharing knowledge, assisting with problem-solving, and maintaining a positive work culture.
- Adapt and learn in a fast-paced and evolving environment.
Requirements & Qualifications:
- Fluent in English (both written and spoken) with excellent communication skills.
- 1-2 years experience in leading a team
- Proven experience in IT support, IT operations, or a related field.
- Knowledge of SaaS applications and IT asset management.
- Familiarity with security policies and compliance standards.
- Ability to work independently and take initiative in problem-solving.
- Strong organizational s