Requirements: English
Company: Havaianas Europe - an Alpargatas Brand
Region: Madrid , Community of Madrid
Havaianas opened its Europe headquarters in Madrid (Spain), and achieved immediate success in the fashion and apparel industry. Today, with 7 offices in Europe and point of sales in more than 20 European countries, Havaianas came to offer innovative and high quality products, through the color, joy and comfortable and sophisticated lifestyle.
Purpose of the Role :
As a Customer Service (temporary position) for Havaianas, you will play a crucial role ensuring daily activity of Contact Center team is performed with efficiency and agility. Daily tasks are done within the relevant timings and information available for the correct functioning of the Contact Center team.
Key responsibilities :
- Assist Customer Service in all the reports and analysis concerning to deliveries, claims, stocks and all the data needed to Sales Force, Marketing and Customers
- Support the replenishment procedures by follow up closely the customers requirements
- Open new customers and compile / updated all the data in the system
- Manage claims (defectives, missing goods, deliveries, etc.) and issue respective documents
- Tracking of prepayments
- Follow up stock availability
- Direct contact with customers to solve issues or questions
- Introduce customers orders in the system (when needed) or change the ones on system
- Treat, register and track cancellations
- Coordinate contacts and requests from final consumers
- Ensure administrative tasks and services needed to office maintenance
- Follow up with finance regarding payments, credit limits, payment terms and discounts
Qualifications & Skills :
- Bachelors Degree in Administration or similar.
- High level of English.
- At least 2 years professional experience in a similar position.
- Accustomed to working in a multinational environment.
- SAP / SBO, EDI knowledge is a plus.
- High control of Excel and reporting mindset and analytical skills are requested.
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