Requirements: English
Company: Adecco Human Resources AG
Region: Geneva , Geneva
As a Key Account Manager, you will be responsible for building and maintaining strong, long-term relationships with our key clients. Your role will involve managing a portfolio of strategic accounts, identifying opportunities for growth, and ensuring the successful delivery of our IT services. With 10 years of experience in account management and a deep understanding of the IT services sector, you will act as the primary point of contact, ensuring client satisfaction and fostering strong business partnerships
Your Responsibilities :
- Develop and maintain strategic relationships with key clients, acting as their main point of contact for all IT services.
- Identify and pursue opportunities to expand business within existing accounts, ensuring client needs are met and exceeded.
- Lead contract negotiations, renewals, and pricing discussions with clients to secure long-term business.
- Collaborate with internal teams (sales, technical, and delivery) to ensure successful project execution and client satisfaction.
- Conduct regular meetings with clients to assess their needs, gather feedback, and provide tailored solutions.
- Stay up-to-date on industry trends and emerging technologies to provide clients with the best solutions and services.
- Prepare and deliver presentations, proposals, and reports to stakeholders on account performance and growth strategies.
- Manage client escalations and ensure timely resolution of issues to maintain a high level of customer satisfaction.
Your Profile :
- Bachelor''s degree in Business, IT, or related field. MBA or relevant certification is a plus.
- 10+ years of experience in Key Account Management, with a strong focus on IT services or technology solutions.
- Proven track record of managing and growing key accounts, driving revenue, and ensuring client satisfaction.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Ability to travel as required to meet with clients and attend industry events.
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