Requirements: English
Company: TN Switzerland
Region: Aubonne , Vaud
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Senior Systems Business Analyst, Aubonne
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Client:
Intuitive
Location:
Job Category:
Other
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Job Reference:
431a18511245
Job Views:
2
Posted:
25.04.2025
Expiry Date:
09.06.2025
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Job Description:
Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcares hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds.
We believe great ideas can come from anywherewe strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our cultureour team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their longterm growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, lets advance the world of minimally invasive care.
Job Description
Positions Objective & Summary :
This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect and technical team to develop and deploy new SFDC service-based solutions.
Hands on experience:
- Hands on configuration on Service functions
- Develop and debug flow automations
- Great understanding of field service data model and master data setup activities
- Demonstrate a rapid learning ability to understand business needs related to Field Service, Service Contracts, Technical Support and Customer Support.
- Apply service best practices and concepts to ensure that the Salesforce Field Service Cloud and related applications are effectively tested to meet operational objectives
- Adapt to new business requirements and project needs, contributing to testing efforts from day one
- Develop comprehensive test scripts based on functional specifications and business requirements
- Conduct detailed testing (SIT, UAT) to validate system functionality, performance, and user experience
- Collaborate with stakeholders to ensure all scenarios, including edge cases, are tested and documented thoroughly
- Continuously evaluate testing processes and tools, proposing improvements to enhance efficiency and test coverage
- Ensure that testing aligns with business requirements and field service processes.
- Document and report on testing progress, including defect status and test results, to project stakeholders.
- Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
- Work closely with business stakeholders, developers, and other team members to ensure the successful testing and validation of new features, updates, and integrations.
- Ensure that all testing activities are completed within project timelines and meet the required quality standards.
Training & Knowledge Transfer:
- Act as Senior BA and guide & mentor the team members to gain Salesforce knowledge, providing best solutions and do peer review and advice on areas of improvement.
Ideation and Demand Management:
- Evaluates and offers solutions based on the existing technology portfolio.
- Identifies and evaluates new technology solutions to support strategic business objectives.
- Works closely with the business and IT stakeholders to identify, prioritize and schedule demand following the Release Management and Prioritization cycles.
- Strong communication skills to be able to communicate effectively with local, regional and global stakeholders.
Qualifications
Required Knowledge, Skills, and Experience:
Experience:
- Minimum Bachelor''s or undergraduate degree in Computer Science, Information Systems or equivalent exper