Requirements: English
Company: Hyatt Regency Rome Central
Region: Rome , Lazio
We are looking for a motivated Front Office Agent tojoin our pre-opening team. The role will report to the Front OfficeManager. Conveniently located adjacent to Rome Termini Station anda short distance from the Colosseum, the 238-room Hyatt RegencyRome Central is a contemporary 5-star hotel offering premiumbusiness services and one of Italys most dazzling leisure rooftopexperiences. The hotel is also featuring a SPA, 5 food &beverages outlets and more than 1000 sqm events venues. Keyresponsibilities: - Welcome and complete the check-in process forall arrival guests in a professional manner, as well as check-outprocess for departure guests. - Perform Front Office operations inline with company policies, standards, and procedures, ensuringhigh levels of service all the times - Make Guests feel at homeaway from home - Staying one step ahead of our Guests needs,anticipating requests and offering tailored recommendations -Communicate all relevant Guests activities to appropriate teammembers - Ensure all Guest communications and requests areprocessed correctly and promptly - Complete the End of Dayprocesses and all relevant day closure accounting checks - Completeroom assignments based on guest profiles (VIPs, repeating guests,World of Hyatt members, special needs, etc.) - Supporting the FrontOffice Leaders in Guests or departmental requests, inquiries,complaints, and/or suggestions, as necessary. Skills andrequirements: - Preferred working experience with similar roles inlifestyles hotels. - Strong understanding of hotel operations,front desk procedures, and night audit processes. - Bachelorsdegree / higher education qualification/equivalent in HotelManagement/ Business Administration, plus 3 years of FrontOffice/Guest Service experience - Excellent communication,problem-solving, and decision-making skills. - Fluent in Englishand Italian; additional languages are a plus. - Familiarity withOpera Cloud is highly desirable. - Flexibility to work nightshifts, weekends, and public holidays. What we offer: - Astimulating and collaborative work environment in a 5 stars hotel.- Opportunities for professional growth and development. -Competitive salary package. - Room discounts available worldwidewithin the Hyatt portfolio. Join our pre-opening team to buildstrong memories together! Were committed to fostering an inclusiveworkplace that values diversity and equal opportunity. We welcomeapplications from all qualified candidates, regardless of gender,race, ethnicity, religion, disability, or sexual orientation Pleasesubmit your CV in response to this job posting, with authorizationfor the processing of personal data in accordance with LegislativeDecree 196/2003 and the GDPR (EU) 2016/679