Requirements: English
Company: EVERTZ POLAND SPLKA Z OGRANICZONA ODPOWIEDZIALNOSCIA
Region: Warsaw , Masovian Voivodeship
technologies-expected :
- Communication skills
- support
- troubleshooting
- Linux
- Windows
- SLA
- English
technologies-optional :
- Networking
- TCP
- DNS
- VPN
- Firewall
- broadcasting knowledge
responsibilities :
- Were looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive, can-do attitude, builds strong relationships with both customers and team members, and is motivated to grow within the broadcast technology space. They take ownership of issues, proactively seek solutions.
- What does it take to be a Broadcast Support Engineer:
- - Contributing to a mission-critical 24/7/365 environment, with potential for off-hours shifts and on-call duties
- - Providing remote support to major Evertz customers across various time zones
- - Solving problems by replicating user workflows and identifying effective solutions
- - Documenting departmental and technical procedures
- What you will learn:
- - How to act as a bridge between customers and our product development teams
- - How to serve as an expert-level specialist on highly complex technical issues
- - How to collaborate across multiple teams (engineering, QA, product) in a fast-paced, multinational environment
- - How to troubleshoot real-world scenarios involving software, network, and system-level issues
- - How to maintain customer satisfaction while handling escalations and technical challenges
requirements-expected :
- Detail-oriented with strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Knowledge of broadcast technologies is a plus
- Ability to explain technical issues to non-technical users
- At least 2 years of experience in technical or customer support roles
- Experience troubleshooting hardware, software, and network issues
- Proven ability to operate SLA-driven environments, ensuring timely resolution of technical issues
- Advanced knowledge of installations, upgrades and troubleshooting in Unix/Linux and Windows environments
- Commercial experience with remote access tools and diagnostic utilities
- Willingness to travel to customer sites as needed typically up to 10% per year
- Openness to attend internal training at our HQ in Canada
benefits :
- private medical care
- integration events