Requirements: English
Company: DaoPay
Region: Barcelona , Catalonia
DaoPay, is a licensed and leading international payment service provider with over 24 years of experience. We operate globally and process digital payments via several methods globally. We are now seeking a talented and hands-on Customer Care Team Lead to join our team. In this role you will be directly connected to the B2C end of operations and also merchant relations. You will be leading a team of 2-3 agents.
What You''ll Do:
- Providing all levels (1-3) of Customer Support to our end users via email, phone call, chat and post
- Lead the team in reaching weekly and monthly targets and helping to resolve internal questions, escalations and support workflow alignment
- Resolve merchant queries regarding all phases from integration to ongoing operations
- Occasionally assisting with transaction monitoring and supporting the Fraud Department
- Maintaining an open communication with other departments in the firm in order to resolve complex customer issues swiftly
- Deliver scheduled performance reports to Managers on an agreed upon basis
- Maintain deep knowledge of our platforms and services, ensuring your team is properly trained
Your Profile:
- Fluency in both German & English
- Previous experience as Team Lead or Senior Support Agent role, advantageous if previous experience in Financial Service Support
- Strong communication skills and willing to communicate with internal and external partners
- Solution oriented and willingness to take initiative to complete tasks, projects and commitments
- Good overall technical understanding
- Working knowledge of MS Office; tech savvy and knowledge of additional software is most welcome
Our Offer:
- International and dynamic work environment
- Onsite training and ongoing learning and growth within the industry
- Weekly team lunches and healthy fresh fruits & snacks provided weekly
- Full time career opportunity with an office centrally located in Barcelona