Requirements: English
Company: emagine Polska
Region: Pozna , Greater Poland Voivodeship
Industry: Manufacturing Work model: hybrid from Pozna - we are flexible in that matter, but there is 100% chance that the need to be onsite appear from time to time. We are open to 2-3 days/week onsite / people whod like to come 1 whole weel/month in case of a bigger installation project. Were looking for someone flexible in this matter, there can be a need to be onsite in case of some ad hoc needs. Project language: English Business trips: yes, occassionally - 1-2 times/year; the team supports the companies manufacturies globally Project length: 12 months contracts prolongations; were looking for someone open to the long-term cooperation Start: ASAP / Flexible - were looking for a good candidate - if you can start ASAP, thats great, but if you have 3 monthss notice - we are ready to wait for you :) Rate: up to 125 zl/h B2B, were also open to UoP Responsibilities: Based on agreed OLA and SLA deliver support for issue resolutions: Support our L2 Factory Automation team with extra resources/capacity to ensure that we can handle all incoming incidents and service requests, within SLA. And work closely together with several L3 teams to ensure fast resolution and that the L3 teams deliver within agreed OLAs. (current estimate is 3000-4000 hours a year) Setup of monitoring and monitoring of OLAs, so that status can be reported monthly. Support our Manager of the Factory Automation team, with coordination and project management of above activities and any new that will be coming. Tech stack (not all required): CyberArk Microsoft Active Directory large scale CCTV systems and integrations MES SCADA exacqVision Enterprise CISCO SCALANCE SCCM Prince2 ITIL CMDB VMware Qualifications: Strong IT/OT experience Technical background Factory environment experience