Requirements: English
Company: Centre People Appointments
Region: Aalsmeer , North Holland
Ref: MF46572
A Japanese manufacturer is currently recruiting a French-Speaking Customer Support to work in their Aalsmeer office in the Netherlands.
In this role, you will be responsible for supporting customer needs to enhance their overall experience. This includes managing service and support requests from end users, logging and tracking issues, and ensuring timely resolution by prioritizing and escalating when necessary.
The ideal candidate will possess strong communication skills, effective problem-solving abilities, and experience in customer support administration.
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ELIGIBLE APPLICANTS:
- (O) Eligible visa: Permanent residence, Spouse, Partner
- (X) NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance
WORK TYPE: office-based
VISA SUPPORT: No
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TYPE: Full-time role, initially 1 year contract (potential to become permanent)
WORKING HOURS: 38.5 hours per week
SALARY: 50k/year
START: ASAP (negotiable)
LOCATION: Aalsmeer, Netherlands
French-Speaking Customer Support Main Responsibilities:
- Responsible for logging support requests from customers by phone and by email, establishing the priority of the issues
- Based upon the status of the customer, allocating the appropriate engineer or applications specialist to be able to support the customer within an appropriate timescale
- Within the Help Desk team, prioritising, scheduling, coordinating and escalating where needed all service calls
- Working and communicating with the Operations department to ensure that parts and ink and orders are placed, managed and expedited where needed to meet the needs of the visiting engineers and customers
- Responsible for promoting and maintaining service contracts with customers
- Support all admin tasks, such as call management and closing, ad-hoc invoicing and job costing of parts
- Follow up on logged calls based on their status, ensuring that each request is being tracked, escalated, and resolved
- Communication with customers to keep them updated on the status of their requests
- Communication with engineers and support staff to ensure that they are informed of tasks to be done and where changes need to be made
- Navigate complex situations with composure, working efficiently under pressure while maintaining a calm, solution-focused approach
French-Speaking Customer Support Ideal Candidate:
- Business level fluency in English and French, spoken and written
- Educated to MBO/HBO level
- Customer support administration for complex capital equipment
- Ability to handle and prioritise tasks and professional direct verbal and written contact with customers
- Experience with IT-related applications, such as Microsoft Office (for spreadsheets and email), and ERP systems. Experience with Salesforce Service Max is especially beneficial
- Able to work as part of a team, with liaison experience with other internal department members to enhance customer satisfaction and meet organisational goals
** All applicants for the French-Speaking Customer Support must have the right to work in the country as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.