Requirements: English
Company: Zendesk
Region: Krakw , Lesser Poland Voivodeship
The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that''s pushing the boundaries of conversational AI. it''s a goal-oriented, dynamic, and truly conversational system capable of reasoning, planning, and adapting to user needs in real-time. By leveraging a multi-agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off-script" inquiries with ease.
We are delighted to be hiring a Senior Machine Learning Scientist for the AI Agent product at Zendesk. You''ll be part of a team responsible for designing and testing novel AI solutions for real business problems
You''ll own the full research projects end-to-end from understanding business requirements to design, implementation, experimentation and reporting
You''ll work closely with machine learning engineers helping them implement your designs into our production system
You''ll use suitable tools and technologies for rapid implementation and quickly testing your hypotheses while keeping in mind the requirements of future production implementation
Youll collaborate with Product managers and other non technical stakeholders to discover product roadmap.
Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics, etc.
Proven record of Machine Learning or NLP research, ideally in industry.
Knowledge of building deep learning neural network architectures, ideally with focus on NLP.
Practical approach for researching machine learning solutions to business problems.
Great communication skill and fluency in English.
Effectiveness in collaborating with product managers, engineers, designers, and other stakeholders
It empowers organizations to improve customer engagement and better understand their customers. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
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Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.