Company: The Tour Guy
Region: Terni , Umbria
Our Company:We are The Tour Guy, the leading provider of incredible tours and authentic experiences for all types of English-speaking travelers visiting destinations across Europe and the U.S.A. Our mission is to help others make more out of life through experiencing destinations, culture, and learning. With a dedication to immersing ourselves in international culture, we have recruited an experienced team of guides with the ability to create the wow factor for fellow adventure seekers.With loyalty to the customer, we follow the Golden Rule of travel: treat vacations like you want yours treated. Our highly educated team is dedicated to creating an exclusivity factor, providing unique, once-in-a-lifetime tours, activities and experiences to travelers from tours of the Vatican to authentic Parisian cooking classes, and everything in-between.Fully RemoteThe Candidate:A commercially driven operator who knows how to build relationships and close the loop. Youre sharp, pragmatic, and data-aware not just reporting on performance, but using it to influence outcomes. Whether negotiating supplier rates or untangling system incompatibilities, you bring a make it work mindset.You understand the dynamics of marketplaces: price too high, no one converts. Ignore conversion data, and your products stall. You know what drives bookings and what partners need to hear to get there. You''re comfortable owning a portfolio of experiences and working cross-functionally to make sure they thrive. If there''s a friction point between internal tools and partner systems, you''re the one who smooths it out not by escalating, but by solving.Desired Experience3+ yearsmanaging supplier relationships in tourism, hospitality, or marketplace environments2+ yearsworking directly with channel managers (e.g., Bokun, FareHarbor, TourCMS, etc.)3+ yearsnegotiating commercial terms such as pricing, commissions, or inventory agreements2+ yearsworking with online travel agencies (OTAs) or e-commerce marketplaces in a pricing or operations roleDesired Skills/ApplicationsExcel or Google Sheets (VLOOKUP, pivot tables, filters)Working experience with channel managers ( Bokun, FareHarbor, TourCMS)Google analytics ( CTR,ATC, CVRAsanaA/B testing tools (Google Optimize, VWO, or equivalent)Responsibilities & Qualifications:Supplier Management & Commercial StrategyOwn and manage supplier relationships across assigned regions or categoriesNegotiate pricing, commissions, and inventory access to meet margin and conversion goalsCommunicate pricing strategy clearly and persuasively to partnersIdentify and secure exclusive or high-performing experiences based on marketplace dataMarketplace OptimizationMonitor key performance metrics (CTR, CVR, ATC, margin) to guide product strategyAdjust pricing, positioning, or presentation to improve conversion ratesIdentify underperforming SKUs and recommend improvements or sunsettingBenchmark competitor offerings across OTA platforms to stay competitiveSystems & Channel Manager CoordinationResolve pricing mismatches or logic issues between supplier systems and internal platformsServe as the lead for channel manager compatibility (e.g., Bokun, FareHarbor, TourCMS)Collaborate with tech, ops, and product teams to ensure smooth syncing and setupTroubleshoot booking, ticketing, and price accuracy across platformsCross-Functional CollaborationPartner with merchandising, content, and marketing teams to support product launchesEnsure proper tagging, category placement, and PDP accuracy across all SKUsAttend weekly product team meetings to report on performance, updates, and blockersAlign with Customer Experience and Guide Ops teams on capacity, changes, and priorities