Requirements: English
Company: Aldea Solutions
Region: Saint-Laurent, Canad
Broadcast Network OperatorPosition DescriptionThe Broadcast Network Operator is a member of the Occasional Use Service group. Working in the Aldeas24x7 Network Management Center (NMC), he/she is responsible for the delivery and management ofbroadcast transmission services using Aldeas network. The Broadcast Network Operator interfacesinternally with other departments and externally with suppliers and clients. His/her main responsibilitiesinclude:- First level technical support responsible for the monitoring, operating and managing of videotransmissions on Aldeas network,Act as the customer''s point of contact within the NMC for on-net transmission services.- Implementing and confirming the services and service changes requested by thecustomers,Logging and tracking the progress of service-affecting incidents, ensuring that theoutage is communicated to the customer in a timely manner and that service is restoredto the customer''s satisfaction.Log service information related to the progress, implementation and delivery of Aldea servicesusing the NMC network management and administrative systems.Perform pro-active monitoring of network elements alarms and alerts to identify those elementsthat may affect on-going or scheduled video transmissions,Perform trouble-shooting and diagnostic activities on an in-service live video network,- Implement alternative transmission routes and apply restoration procedures to minimize theeffects of incidents,Track issues related to network operations using the issue tracking system.- Work with transmission operators to ensure the success of all transmissionsPosition RequirementsCollege diploma or University degree in Telecom/Electronics or equivalent.- Very good communicator with excellent written and oral command of Spanish and English.Conversational French. Additional international languages are an asset (Portuguese, etc.).Proficiency with computer tools and programs.- Work schedules on 24x7 basis.- Must understand Video and Audio technologies, both analog and digital domains.- Must be comfortable with the pressure associated with performing operations on a live networkand be capable of remaining focused when working under pressure.Must demonstrate professionalism at all times especially when working with customers.- Be able to interact with international customers which may be located worldwide. (Empatheticapproach to multi-cultural, languages and comprehension issues).Proven ability to work as a team player.- Definite assets are:- Experience in broadcasting systems environment- Knowledge of: MPEG Video Compression systems (Transport Layer), Telecom Standards(ATM/DS3/E3); Video over IP (FTP, TCP, UDP, RTP); High Definition TV Video Signals (HD-ASI, HD-SDI); Satellite video transmission.Location: Montreal (Canada)