Requirements: English
Company: Airport Terminal Services
Region: Toronto, Canad
SUMMARY: Performs airline ticketing counter and gate service functions for airline customers.ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.Ensures a safe work environment by following all ATS rules and regulations regarding the work place.- Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights.- Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination.- Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.- Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).- Makes announcements regarding flight activity at gate or over airports general PA system.- Answers customers inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.- Maintains the level of service expectations of both the passenger and the airline customer at all times.- Communicates with flight crew on ground and via ground to air radio.- Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.)- Is responsible for all flight movement messages in and out.Requirements ExigencesMINIMUM REQUIREMENTS:- Must be at least 18 years of age.- Must possess a valid drivers license and provide a clean drivers abstract. Varies by Airport.- Must possess at least a High School Diploma, GED, or equivalent work experience.- Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history.PHYSICAL REQUIREMENTS:- Must be able to lift up to 32kg.- Must be able to stand, lift, bend, push and pull for extended periods of time.- Must be willing to work in elevated noise levels within the airport environment.BACKGROUND QUALIFICATIONS:- Basic computer knowledge is required.LOCATION/SPECIFIC WORKING HOURS:-- Specific shifts to be determined- Must be able to work extended hours on short notice during non-routine operations.- Some travel required- Must be flexible to work various shifts, weekends, or irregular shiftsATS IS AN EQUAL OPPORTUNITY EMPLOYER