Requirements: English
Company: OneSource Consulting
Region: Brussels , Brussels
Job Title: BA CRM service
Work Location: Emperor, Brussels, Belgium
Contract Duration: 15/06/2025-31/01/2026
Languages Required: Dutch, French and English
Remote Status: Hybrid
Work Regime: Full Time
Job Description
DESCRIPTION OF THE TASKS
- The service is responsible for the maintenance and development of sales processes and systems in the departments Customer Relations and the department Customer Projects.
- The applications were the processes are implemented in are mainly SAP S4/HANA, SAP-SD, SAP-CRM and SAP-CPM.
- Elicitation of Business requirements
- Leading of workshops
- Business process modelling
- Writing of Business requirements
- Organize and lead Validation sessions with the Business
- Validate and challenge the functional analysis of IT
- Participate in unit testing and organize end-user testing (writing of test scenario)
- Be in contact with IT, business, other business analysts and the suppliers
- Deliver training material and train key-users
- Support the end-users
Requirements:
- Languages : Bilingual FR/NL and writing in English is a must
- SAP knowledge by preference in the sales/CRM domain, overall SAP Process knowledge is a must
- Familiar with BPM and UML
- Sharp analytical mind and positive critical attitude
- Good communication skills = Transparent communication with many different stakeholders
- Ability to work independently (expert in planning and organisation) with reporting to the CRM lead (part of the BA team).
- Problem solving attitude
- Team minded, customer oriented and flexible
- Min 6 years of experience as a business analyst
- An affinity with IT systems and IT technologies (Frontend/backend, B2B messages, web services, XML
- Knowledge in writing test plans and in their execution