Requirements: English
Company: JR Italy
Region: Lecco , Lombardy
Social network you want to login/join with:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud industries to drive progress.Our diverse, creative, and passionate team strives for excellence, and we support their growth to help them reach their potential.We are seeking a talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.Your Role & ResponsibilitiesAs a Digital Customer Engagement Manager, you will focus on:Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrating service/project delivery according to scope, budget, and milestonesSupporting de-escalations of critical customer situationsCollaborating with Major Incident Management, SAP Customer Office teams, and SAP Product SupportContributing to customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycle within SAP EnterpriseExecuting problem management and continuous improvementCoordinating with SAP stakeholders to ensure customer successReviewing account status and analyzing needs for account transition based on growthFacilitating onboarding of associates through mandatory training documentationEnabling continuous knowledge transfer sessions on new topicsQualifications & ExperienceTechnical skills required:At least 5 years in SAP Basis areaHands-on experience with HANA databaseMandatory experience in SAP Upgrade & Migration (OS/DB)Experience with SaaS products like Ariba, Salesforce, C4S, etc., integration with SAP is a plusHands-on experience with cloud platforms (AWS, Azure, GCP)Italian language skills at C2 or native levelEnglish proficiency at B2 level or aboveWork Experiences5-6 years in multinational software/IT organizations5 years of SAP S/4HANA Basis knowledgeAt least 2 years in cloud-related roles (Solution Management, Consulting, or Delivery)Why UsLeading global tech company with offices in 50+ countries and 225,000 employeesHighly diverse workforce with 165 nationalitiesOpportunities to collaborate globallyVirtual-first work environment promoting flexibilityInvestment in employee growth through learning and career developmentComprehensive benefits packageCertified great place to work and top employer in multiple countriesEquality & Opportunity for AllWe are committed to diversity and provide equal employment opportunities regardless of race, religion, sex, age, national origin, disability, or other protected statuses, in accordance with applicable laws.#J-18808-Ljbffr