PRODUCT OWNER, CUSTOMER EXPERIENCE & ENGAGEMENT ANALYTICS, PRICE INTELLIGENCE

Valencia , Valencian Community, Spain

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Deutsche Telekom
Region: Valencia , Valencian Community

We are Deutsche Telekom IT Spain, located in a digital, scientific, and cultural hub of Spain - Valencia.

We work as part of T-Systems Iberia though with a separate structure and projects. Our team is growing and we are looking forward to meeting talented employees! With our highly skilled engineers and experts, we are committed to continue developing the culture of creativity and agility, foster innovations, and be an international tech center!

We are looking for the Product Owner!

Mission: lead development for AI-enhanced customer experience, price intelligence and engagement analytics, enabling personalized, effortless digital experiences and measurable business outcomes for B2B customers.

Key Responsibilities:

• Develop strategic roadmap leveraging generative AI for personalized interactions and innovative digital self-service capabilities.
• Transform diverse customer data into actionable AI-driven insights and recommendations directly enhancing customer engagement and retention.
• Prioritize initiatives by clear business KPIs such as revenue uplift, churn reduction, NPS improvements, and customer success metrics.
• Govern product development ensuring scalability, compliance, and alignment with the strategic target architecture.
• Analyze business use cases, prioritize collaboratively with business stakeholders based on customer insights, and generate actionable use cases such as data-driven Next Best Offer (NBO).

Required Qualifications:

Degree in Business, Marketing, Statistics, or related field.

3-5+ years product management experience in CX analytics, CRM, or MarTech.

Proven experience leveraging AI/ML, generative AI, CRM, and customer analytics.

Desired Skills: Generative AI, Customer Empathy, Advanced Data Analytics, CX Innovation, Privacy Compliance, Agile Methodologies

What we offer:

• International, positive, dynamic, friendly, and motivated work environment.
• Modern office in the city centre.
• Flexible working schedule, hybrid.
• Excellent opportunities for professional and personal development.
• Flexible Compensation Plan.
• Life and accident insurance.

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