Requirements: English
Company: Integer Group Services Sp. z o.o
Region: Warsaw , Masovian Voivodeship
about-project :
- The Tech Support Manager leads the technical support team to ensure high-quality service for end users. They optimize processes, manage team resources, and collaborate with IT departments, maintaining a smooth IT infrastructure and efficiently resolving incidents following SLA.
responsibilities :
- Managing the Technical Support team: planning, development, and employee evaluation.
- Handling tickets following the SLA and KPI.
- Implementing and improving ITSM procedures.
- Coordinating escalations and communication with business stakeholders.
- Collaboration with the infrastructure, security, applications department, and vendors.
- Analyzing root causes of problems and initiating preventive actions.
- Maintaining process documentation, instructions, and service catalog.
- Monitoring tickets and proposing improvements.
- Managing Service Desk tools (Jira).
- Support for user onboarding/offboarding and managing permissions.
- Ensure all IT support activities and assets comply with relevant regulations, company policies, and security standards.
- Coordinate with the IT Security department to mitigate risks, implement safeguards, and conduct periodic audits.
requirements-expected :
- Bachelor''s degree in Information Technology, Computer Science, or related field.
- Proven experience (5+ years) in managing IT teams, specifically in Helpdesk.
- Strong leadership, communication, and team-building abilities.
- Experience in international environments.
- Fluency in Polish and proficiency in English (min. B2) is essential.
- Knowledge of ITSM standards and processes (e.g., ITIL).
- Ability to work with ticketing system/service desk tools.
- Organizational, communication, and analytical skills.
offered :
- Professional growth within the company.
- Hybrid work opportunity.
- Chances to broaden your skill set and acquire new competencies.
- Access to e-learning platforms- Udemy, GoodHabitz and more.
- Benefits: private healthcare at Luxmed, MultiSport+ card, group insurance.
- Growth opportunities - conferences, trainings, workshops.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- flexible working time
- no dress code